Frequently Asked Questions About Mobile Direct Pay
Merchant Related Questions:
Is there flexibility in the amount the user pays? What percentage does the merchant receive?
What are the refund and chargeback allowances?
Are payments secure?
What services are suitable for Mobile Billing?
Which carriers participate in Mobile Billing?
What impact will Mobile Billing have on conversions?
Is the billing screen customizable?
Who handles customer service?
How much technology integration is required?
How do I inform my customers about Mobile Direct Pay?
Is there flexibility in the amount the user pays?
Absolutely. Merchants can select their own price points based on the price of the service they are selling. Prices range from $0.99 all the way to $100. Each carrier has their own requirements which need to be adhered to, please feel free to ask our staff for specifics related to your campaign.
What percentage does the merchant receive?
Revenue share differs per carrier, the nature of your business and the monthly sales volume. Please feel free to ask our staff for specifics related to your campaign.
What are the refund and chargeback allowances?
Refund and chargeback allowances differ per carrier. Please feel free to ask our staff for specifics related to your campaign.
Are payments secure?
Payment pages are hosted by the mobile aggregator are secured using enterprise grade encryption. Each transaction requires the end user to acknowledge the transaction by entering a PIN that is sent directly to their cell phone. This ensures that only verified transactions occur on the Mobile Direct Pay Platform.
What services are suitable for Mobile Billing?
Mobile Direct Pay opens up new payment options for merchants to present to their consumers. Mobile Direct Pay is not suitable for all online purchases. Mobile Direct Pay can only be used for digital products at this stage. No physical products may be sold using Mobile Direct Pay.
Which carriers participate in Mobile Billing?
Currently, Mobile Direct Pay is connected to Verizon, AT&T, Sprint & T-Mobile. This makes up 93% of the US market. Other carriers are expected to come on board in the coming months of 2013.
What impact will Mobile Billing have on conversions?
Conversion rates for online transactions using Mobile Direct Pay see a significant increase. This is based on several factors, consumer fears of giving their credit card data over the internet and the ability to capitalize on impulse purchases- consumers don't always have their credit card handy, but the phone is never more then 3 feet away.
Is the billing screen customizable?
Mobile Direct Pay billing flows can be rebranded to match the merchant's existing branding on use the recognized Mobile Direct Pay branding.
Who handles Customer Service?
Customer service can either be handled by our in house team or by the merchant's customer service team.
How much technology integration is required?
Not much at all, our easy to install widget and APIs are added to the customer flow and a few design tweaks to show consumers the Mobile Direct Pay option and setup is complete!
How do I inform my customers about Mobile Direct Pay?
When consumer make purchased online, they need to trust the merchant they are buying from. Mobile Direct Pay provides it's merchants with a variety of badges to add to their site to show consumers their payments are convenient, safe, and secure.
